Refund Policy

Refund Policy Overview

PEAKERR provides digital social media marketing services that may begin processing shortly after an order is submitted. Because these services are digital and often involve third-party providers, refunds are available only in the circumstances described in this policy.

By adding funds or placing an order, you agree to this Refund Policy, the Terms of Service, and the description of the selected service.

Refunds to Account Balance

When an order qualifies for cancellation or refund, the eligible amount will normally be returned to the user's PEAKERR account balance. This balance may then be used to purchase other available services.

Returning funds to the original payment method is not automatic and may be subject to payment-provider rules, verification, fees, legal requirements, and the circumstances of the transaction.

Orders That May Qualify for a Refund

An order may qualify for a full or partial account-balance refund when:

• The order is cancelled by PEAKERR or the service provider.
• The service cannot be started or delivered.
• The order remains incomplete and the undelivered amount is refundable.
• A technical error causes a confirmed duplicate charge or duplicate order.
• The service description expressly provides a refund guarantee.
• Support confirms that a refund is appropriate after reviewing the evidence.

Non-Refundable Orders and Payments

Refunds will generally not be provided when:

• The order is completed according to the service description.
• The user submits an incorrect username, link, quantity, or service.
• The target account or content is private, removed, restricted, or renamed.
• The user changes the link, username, or account settings during delivery.
• Another provider or order is used on the same target at the same time.
• The service is clearly marked as non-refill or non-refundable.
• Results decrease after the stated refill or guarantee period ends.
• The user violates the Terms of Service or attempts to misuse the system.

Order Cancellation

Cancellation requests may be submitted through a support ticket, but cancellation is not guaranteed. Once an order has entered processing, started delivery, or been sent to a service provider, it may no longer be possible to stop it.

Partial Delivery and Partial Refunds

When an order is partially delivered and then cancelled, the completed portion may be charged and only the undelivered portion may be returned to the account balance.

The refundable amount is generally calculated using the final delivered quantity recorded by the system or provider. Small differences caused by normal account activity or changing public counts may not qualify for adjustment.

Refill and Drop Protection

Only services showing a refill period or refill guarantee are eligible for replacement requests. The refill period begins according to the service description, normally from completion or the order date.

• Submit refill requests within the stated refill period.
• Keep the account, post, video, or channel public and unchanged.
• Do not place overlapping orders on the same target.
• Provide the order ID and a clear explanation of the drop.
• Allow the provider reasonable time to inspect and process the refill.

Refill eligibility does not guarantee a cash refund. The first remedy for an eligible drop is normally replacement of the missing quantity.

Incorrect Links, Usernames, and Orders

Users are fully responsible for the accuracy of order information. An order sent to the wrong profile, post, video, page, channel, or username is generally not refundable after processing starts.

If you notice an error immediately, submit a support ticket without delay. PEAKERR may attempt cancellation, but cannot guarantee that a provider will be able to stop the order.

Delayed or Pending Orders

Delivery times shown on the website are estimates, not guaranteed deadlines. Orders may be delayed by provider queues, platform updates, maintenance, link problems, account restrictions, or technical issues.

A delayed order does not automatically qualify for a refund. Users should first submit a support ticket so the order can be checked, accelerated, corrected, or cancelled where possible.

Payment Errors and Duplicate Deposits

If a payment is completed but not credited, submit the payment ID, transaction reference, amount, date, method, and clear proof of payment. Do not send passwords, PINs, private keys, or complete card details.

• Unverified or incomplete payments may remain pending.
• Payment-provider fees and exchange-rate differences may be non-refundable.
• Duplicate confirmed deposits may be reviewed for correction.
• Bonus or promotional credits may be deducted before any external refund.

Chargebacks and Payment Disputes

Contact PEAKERR support before opening a chargeback or payment dispute. Unauthorized or fraudulent disputes may lead to account suspension, balance restriction, cancellation of pending orders, and submission of relevant transaction records to the payment provider.

This provision does not remove any consumer rights that cannot legally be waived under applicable law.

How to Submit a Refund Request

Refund and cancellation requests must be submitted through the support ticket system. A complete request should include:

• Your PEAKERR username or registered email address.
• The relevant order ID or payment ID.
• A clear description of the issue.
• Relevant screenshots or payment evidence.
• The requested resolution: refill, cancellation, account credit, or refund review.

Requests without sufficient information may take longer to investigate or may be closed until the required evidence is provided.

Refund Review and Processing Time

Refund requests are reviewed individually. Processing time depends on the order status, provider response, payment method, evidence supplied, and whether additional verification is required.

Approved account-balance refunds are usually credited after the review is completed. Refunds to an external payment method may require more time and remain subject to the payment provider's processing schedule.

Refund Abuse and Fraud Prevention

PEAKERR may refuse, limit, or investigate refund requests connected to suspected fraud, manipulated screenshots, false claims, repeated misuse, overlapping orders, unauthorized payments, or attempts to obtain both service delivery and a refund.

Accounts involved in policy abuse may be restricted or terminated in accordance with the Terms of Service.

Contact Support

To request a cancellation, refill, payment review, or refund, create an account and submit a support ticket through the PEAKERR dashboard. Include the correct order or payment details so our team can review the matter efficiently.